Shipping & Returns

Shipping

We know how exciting it is to receive your new hair extensions, and we’re committed to delivering them safely and securely. Enjoy free shipping Australia-wide on orders over $60.

Shipping costs for orders below this threshold will be calculated at checkout.

Returns & Exchanges

At Strand Society, we want you to love your new extensions! If you're not completely satisfied with your purchase, we're happy to offer returns or exchanges within 30 days of receiving your order. Items must be unused, in their original packaging, and in resellable condition.

Warranty

At Strand Society we are proud to offer a 3-month warranty on all our hair extensions, effective from the date of purchase. To ensure the longevity and quality of your extensions, this warranty is only valid if extension friendly products have been used.

Should you experience any defects or issues with your product within this time, we’ll be more than happy to assist with a return, exchange, or refund. 

To initiate a return or exchange, please contact our customer service team at hello@strandsociety.com.au with your order number and the reason for the return. We'll guide you through the next steps and ensure a smooth process.