Terms & Conditions
1. Introduction
Welcome to Strand Society! By accessing or purchasing from our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.
2. Products and Pricing
All products listed on the Strand Society website are subject to availability. We reserve the right to modify product descriptions, pricing, and availability without prior notice. Prices are displayed in the currency applicable to your location, and applicable taxes and shipping fees will be calculated at checkout.
3. Orders
Once you place an order with us, you will receive an order confirmation email. Orders are processed and shipped once payment has been successfully received. If there are any issues with your order, we will contact you to resolve the matter promptly.
4. Shipping and Delivery
We aim to process and ship orders within 2 business days. Delivery times may vary based on your location. Shipping fees are calculated at checkout, and we are not responsible for delays caused by external factors, such as courier delays or customs processing.
5. Returns and Exchanges
We want you to love your purchase! If you are not completely satisfied, we offer returns and exchanges within 30 days of receiving your order, provided the product is unused and in its original packaging. For more details, please refer to our Returns & Exchanges page.
6. Warranty
All of our hair extensions come with a 3-month warranty. If you experience any defects or issues with your product during this period, please contact us for assistance. This warranty does not cover damage caused by improper use or neglect.
7. Intellectual Property
All content on this website, including logos, images, text, and graphics, is the property of Strand Society and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.
8. Privacy and Security
Your privacy is important to us. For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.
9. Limitations of Liability
Strand Society is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the total amount paid for the product(s) in question.
10. Changes to Terms
We reserve the right to update or amend these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our website constitutes your acceptance of those changes.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at hello@strandsociety.com.au.